Terms of Sale
Effective from 21 April 2026 · Version 1.0
These Terms of Sale (the "Terms") govern consumer purchases of goods from Vespera Sleep AS through the online store at www.vespera-sleep.com. The Terms apply to consumers resident in Norway and in the European Union / European Economic Area (EEA).
Consumer purchases are regulated by mandatory legislation that gives you rights that cannot be waived by contract. For consumers in Norway, the main laws are the Consumer Purchases Act (forbrukerkjøpsloven), the Cancellation Act (angrerettloven), the Marketing Control Act (markedsføringsloven), the Contracts Act (avtaleloven) and the E-Commerce Act (ehandelsloven). For consumers in other EU/EEA countries, equivalent protections apply under EU Directive 2011/83/EU on consumer rights, Directive (EU) 2019/771 on the sale of goods, and the corresponding national legislation. These Terms do not limit your statutory rights.
1. The agreement
The agreement consists of these Terms of Sale, the information provided in the order flow on www.vespera-sleep.com, and any separately agreed terms. In the event of a conflict between the information, separately agreed terms prevail, unless they conflict with mandatory legislation.
The agreement is supplemented by the relevant statutory provisions governing the sale of goods from traders to consumers.
2. The parties
The seller is Vespera Sleep AS, company registration no. 923 869 506, with registered address Vilbergkroken 44, 2080 Eidsvoll, Norway. Contact: post@vespera-sleep.com. In the following referred to as "Vespera", "we", "us" or the "Seller".
The buyer is the consumer placing the order, referred to as "you" or the "Buyer".
3. Price
The price shown for goods and services is the total price you are required to pay. The price includes value added tax (VAT) and all statutory charges. No additional costs not disclosed before the order shall be borne by you.
Shipping fees and optional additional services (such as installation or removal of your old mattress) are stated separately in the order flow before the order is confirmed.
4. Conclusion of the agreement
The agreement is binding on both parties once you have submitted your order and Vespera has confirmed receipt by e-mail.
The agreement is nevertheless not binding if the offer in the order flow or in the order contains an obvious typographical or input error, and the other party realised or ought to have realised that such an error existed.
5. Payment
Vespera's mattresses and sleep systems are made to order. Depending on the product, Vespera may therefore require payment in advance, partial prepayment, or a reservation of the purchase price at the time of ordering. The applicable payment model is clearly stated in the order flow before you confirm.
When paying by credit or debit card, Vespera may reserve the purchase price on the card at the time of ordering. The card is charged in accordance with the payment model shown in the order flow.
Vespera offers the payment methods available in the online store from time to time, including card payment, Vipps (Norway) and instalment payment via a third-party provider. When paying by instalment, the terms of the relevant payment provider apply in addition to these Terms.
If payment by invoice is offered, the invoice is issued on dispatch of the goods. The payment deadline stated on the invoice shall be at least 14 days from receipt. Buyers under 18 years of age cannot pay by subsequent invoice.
6. Delivery
Delivery is deemed to have taken place once you, or your representative, have taken physical possession of the goods.
Vespera's products are manufactured to order in Belgium. Typical delivery time to consumers in Norway and the EU/EEA is 4–8 weeks from the order, depending on the product and configuration. The estimated delivery time is stated in the order flow and in the order confirmation.
If no specific delivery time is stated, Vespera shall deliver the goods without undue delay and no later than 30 days after the order. Where the production and shipping time exceeds 30 days, this is clearly stated in the order flow and accepted by you on placing the order.
Goods are delivered to the address stated in the order. Optional services such as carrying, installation or removal of an existing mattress are described in the order flow and charged separately where applicable.
7. Risk of the goods
Risk passes to you once you, or your representative, have taken physical possession of the goods in accordance with clause 6.
8. Right of withdrawal
Unless the agreement is exempt from the right of withdrawal (see clause 8.1), you have the right to withdraw from the purchase of goods within 14 days, pursuant to the Norwegian Cancellation Act and, for EU/EEA consumers, Directive 2011/83/EU on consumer rights.
You must notify Vespera of your use of the right of withdrawal within 14 days from the day the withdrawal period begins. All calendar days are included. If the deadline falls on a Saturday, Sunday or public holiday, it is extended to the next working day.
The deadline is deemed observed if notice is sent before its expiry. You bear the burden of proof that the right of withdrawal has been exercised, and notice should therefore be given in writing (standard withdrawal form, e-mail or letter). You may use the EU standard withdrawal form or contact us directly at post@vespera-sleep.com.
The withdrawal period begins:
- For single items: the day after you receive the goods.
- For subscriptions or recurring deliveries of identical goods: the day after the first delivery is received.
- For orders consisting of multiple deliveries: the day after the last delivery is received.
The withdrawal period is extended to 12 months after expiry of the original period if Vespera has not, before the conclusion of the agreement, informed you of the right of withdrawal and the standard withdrawal form. If Vespera provides this information during those 12 months, the withdrawal period expires 14 days after you receive the information.
On exercising the right of withdrawal, the goods must be returned without undue delay and no later than 14 days from the day you notified Vespera of your decision to withdraw. You bear the direct cost of returning the goods, unless otherwise agreed or Vespera has failed to inform you that you must bear the return costs. Vespera does not charge any fee for the exercise of the right of withdrawal.
You may inspect or test the goods to establish their nature, characteristics and function, without losing the right of withdrawal. If the inspection or testing goes beyond what is reasonably necessary, you may be liable for any reduction in the value of the goods.
Vespera shall refund the purchase price without undue delay, and no later than 14 days from receipt of your notice of withdrawal. Vespera may withhold the refund until it has received the goods back, or until you have provided proof that the goods have been returned.
8.1 Exception for goods made to your specifications
Under the Norwegian Cancellation Act § 22(e) and Article 16(c) of Directive 2011/83/EU, there is no right of withdrawal for goods that are made to the consumer's specifications or are clearly personalised.
This exception may apply to certain Vespera products manufactured to individual customer configurations (for example custom dimensions, split firmness per side of the mattress, or other configurations that are not a standard catalogue item).
Where a product is covered by this exception, it is clearly and separately stated in the order flow before purchase, and you must expressly confirm that you accept that the right of withdrawal will not apply to that specific item. If this confirmation is not obtained, the full right of withdrawal under clause 8 applies.
8.2 Sleep trial
In addition to the statutory right of withdrawal, Vespera may offer a separate sleep trial on selected mattress products. The terms of any sleep trial are stated on the relevant product page and in the order confirmation. The sleep trial is supplementary to — and does not limit — your statutory consumer rights.
9. Delay and non-delivery — your rights and deadline for filing claims
If Vespera fails to deliver the goods, or delivers them late contrary to the agreement, and this is not due to you or circumstances on your side, you may, depending on the circumstances, withhold payment, require performance, terminate the agreement, and/or claim damages, in accordance with Chapter 5 of the Norwegian Consumer Purchases Act or equivalent EU/EEA consumer legislation.
Any claim should, for evidentiary reasons, be made in writing (for example by e-mail).
Performance
You may maintain the purchase and require performance. However, you cannot require performance if there is an obstacle that Vespera cannot overcome, or if performance would cause a disproportionate burden compared to your interest in performance. If the obstacle falls away within a reasonable time, you may still require performance. You lose the right to require performance if you wait unreasonably long to assert your claim.
Termination
If Vespera does not deliver at the agreed time, you should give Vespera a reasonable additional period for performance. If Vespera still fails to deliver within that additional period, you may terminate the purchase.
You may terminate immediately if Vespera refuses to deliver, if delivery by a specific time was essential to the conclusion of the agreement, or if you have notified Vespera that the time of delivery is essential.
If the goods are delivered after the additional period or after the time that was essential to the agreement, termination must be exercised within a reasonable time after you became aware of the delivery.
Damages
You may claim compensation for loss suffered as a result of the delay. This does not apply, however, if Vespera can show that the delay is due to an obstacle beyond Vespera's control that could not reasonably have been foreseen, avoided or overcome.
10. Defects and the right to complain
If the goods are defective, you must, within a reasonable time after discovering or ought to have discovered the defect, notify Vespera that you wish to rely on the defect. Notice given within two months from the time the defect was discovered or ought to have been discovered is always deemed to be in time.
For consumers resident in Norway: The period for complaints is five years from delivery, because Vespera's mattresses, sleep systems and bed foundations are intended to last substantially longer than two years (cf. the Consumer Purchases Act § 27(2)).
For consumers resident in other EU/EEA countries: You have the rights provided under the consumer protection legislation of your country of residence, with a statutory minimum period for liability for lack of conformity of two years under Directive (EU) 2019/771. Where your national law provides for longer periods or additional rights, those apply.
If the goods are defective, and this is not due to you or circumstances on your side, you may, depending on the circumstances, withhold payment, choose between repair and replacement, claim a price reduction, terminate the agreement, and/or claim damages.
Complaints should be made in writing to post@vespera-sleep.com.
Repair or replacement
You may choose between repair or delivery of an equivalent item. Vespera may, however, refuse your choice if it is impossible or would cause Vespera unreasonable cost. Repair or replacement shall be carried out within a reasonable time. Vespera is generally not entitled to more than two remedy attempts for the same defect.
Price reduction
You may claim an appropriate price reduction if the goods are not repaired or replaced. The reduction shall reflect the difference between the value of the goods in defective and in conforming condition. Where special reasons so warrant, the price reduction may instead be set equal to the significance of the defect to you.
Termination
If the goods are not repaired or replaced, you may terminate the agreement where the defect is not insignificant.
10.1 Manufacturer's warranty — 15 years
In addition to your statutory rights, the manufacturer (Greensleep / International Bedding BV, Belgium) provides a 15-year warranty on the latex core of Aether mattresses against manufacturing defects and material loss of shape caused by manufacturing defects. The specific terms, scope and limitations of the warranty are set out in a separate warranty document provided with the product.
The warranty grants rights in addition to those you have under mandatory law, and does not limit your right to complain under clause 10.
11. Seller's rights in case of buyer's default
If you fail to pay or otherwise perform your obligations under the agreement, and this is not due to Vespera or circumstances on Vespera's side, Vespera may, depending on the circumstances, withhold the goods, require performance, terminate the agreement and/or claim damages. Vespera may also, where applicable, claim default interest, collection fees and a reasonable fee for uncollected goods.
Performance
Vespera may maintain the purchase and require payment. Where the goods have not been delivered, Vespera loses this right if it waits unreasonably long to assert the claim.
Termination
Vespera may terminate the agreement in the event of material payment default or other material breach, but not where the full purchase price has been paid. If Vespera sets a reasonable additional period for performance and you fail to pay within that period, Vespera may terminate.
Default interest and collection fees
In the event of late payment, Vespera may claim default interest in accordance with the Norwegian Late Payment Act or equivalent applicable legislation. In the event of non-payment, following prior notice, the claim may be referred for debt collection and you may be liable for collection fees under applicable law.
Fee for uncollected unpaid goods
If you fail to collect unpaid goods, Vespera may charge a fee that does not exceed the actual costs of delivery to you. Such a fee cannot be charged to buyers under 18 years of age.
12. Warranty
Any warranty provided by Vespera or the manufacturer gives you rights in addition to those you have under mandatory law. A warranty does not limit your right to complain or claim remedies for delay or defects under clauses 9 and 10. See clause 10.1 for the 15-year manufacturer's warranty.
13. Personal data
Vespera Sleep AS is the data controller for personal data collected. Vespera processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Norwegian Personal Data Act. Unless you consent to something else, Vespera only collects and stores personal data necessary to perform its obligations under the agreement. Personal data is only disclosed to third parties where this is necessary to perform the agreement or required by law. See our separate Privacy Policy for full information.
14. Conflict resolution
Complaints are to be addressed to Vespera within a reasonable time, cf. clauses 9 and 10. The parties shall seek to resolve any disputes amicably.
If an amicable solution is not reached, consumers in Norway may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation: phone +47 23 400 600, www.forbrukertilsynet.no.
Consumers in the EU/EEA may also submit a complaint through the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/odr. The ODR platform is a particularly relevant option for consumers resident in another EU member state than Norway.
15. Governing law and jurisdiction
These Terms are governed by Norwegian law. For consumers resident in another EU/EEA country, this choice of law does not deprive you of the protection of any mandatory consumer rules of the law of your country of habitual residence (cf. Regulation (EC) No 593/2008 — Rome I, Article 6).
Any dispute that cannot be resolved amicably or through mediation may be brought before the ordinary courts. Consumers may bring proceedings in the courts of their country of habitual residence, and may only be sued in those courts (cf. Regulation (EU) No 1215/2012 — Brussels I Recast, Articles 17–19), and in Norway also in accordance with the Dispute Act § 4-5.
Vespera Sleep AS
Company registration no.: 923 869 506
Vilbergkroken 44, 2080 Eidsvoll, Norway
E-mail: post@vespera-sleep.com