FAQ

Every question answered honestly.

The system
What exactly is the 3-layer system?
The Aether Mattress consists of three separate latex layers: a 5cm comfort top (typically Soft), a 10cm middle layer divided into 7 ergonomic zones, and a 5cm base (typically Firm). Each layer is removable and replaceable independently — the system adapts to you over time without ever replacing the whole mattress.
What does bi-split mean?
In a double bed, the left and right halves are configured completely independently. You and your partner each choose your own firmness profile per zone. The two halves lie next to each other inside the cover — no ridge, no gap. A 55kg side sleeper and a 95kg back sleeper can both sleep perfectly in the same bed.
How long does the system last?
Natural latex maintains its ergonomic properties for 15+ years under normal use — significantly longer than synthetic foam (5–8 years) or spring mattresses (7–10 years). The modular design means individual layers are replaced as needed rather than the entire system.
Ordering
What does the pilot programme include?
Aether Mattress 180×200, Aether Slat System FIX base 2×90cm, Aether Bed Frame #1 frame 180cm, 2 × Signature Pillow pillows, white-glove delivery and assembly, and the Free Fine-Tuning Guarantee after 3–4 weeks. Total pilot price: € 5,705 incl. VAT. Free white-glove delivery · Europe. Production: 6–8 weeks.
How does the ordering process work?
1. Complete the Sleep Blueprint quiz. 2. Simen contacts you personally to finalise your zone configuration. 3. You confirm the order and pay. 4. Your system is handcrafted in Belgium over 6–8 weeks. 5. White-glove delivery and setup. 6. Fine-Tuning Guarantee session after 3–4 weeks.
When will Klarna payment be available?
Klarna financing — in instalments over 12, 24 or 36 months — will be available at our global launch. In the meantime, contact Simen directly to discuss payment arrangements.
Nature
Is the latex truly 100% natural?
Yes. Our latex is 100% Hevea Brasiliensis, certified by the Öko-Umweltinstitut in Cologne and carrying full GOLS certification. No synthetic fillers, no petroleum derivatives, no chemical additives. Verified by independent third-party testing.
Is the mattress free from chemicals and off-gassing?
Yes. Natural latex has a mild natural scent which dissipates within a few days of unpacking. There are no VOC off-gases, no flame retardant chemicals, no formaldehyde and no petrochemical foams. All textiles carry OEKO-TEX Standard 100 certification.
The pilot
What is the Fine-Tuning Guarantee?
After 3–4 weeks of sleeping on your new system, we offer one free zone replacement. This might mean swapping a shoulder zone from S to XS, or adjusting the lumbar zone. It takes approximately 20 minutes and is included in the pilot price.
What if I am not satisfied?
Our Fine-Tuning Guarantee exists precisely to ensure satisfaction. If after the fine-tuning session you are still not experiencing significantly better sleep, we will work with you individually. Because the system is custom-made, we do not offer returns — but we do offer the commitment that we will not stop until your sleep is genuinely better.
Still have a question?

Simen answers personally — usually within a few hours.

No chatbots. No support tickets. Direct email to the founder.